Privacy Policy (US)

Privacy Policy

This Privacy Policy was last updated on November 3, 2025

Here at PurposeMed USA, Inc. (“the Company” or “PurposeMed” or “Freddie”) we deeply respect your privacy and information. We thank you for coming to the PurposeMed-powered “Freddie” website located at https://www.GoFreddie.com/ (the “Website”) and/or using the PurposeMed-powered “Freddie” platform (the “Platform”). Freddie (collectively, “we”, “us”, “our”) is in the business of connecting you to telehealth and other medical services via the Website and the Platform. The Website and Platform, including all relevant content and functionality associated with the Website and Platform, are collectively referred to as (the “Services”). We are committed to protecting your Personal Information and making sure you understand your rights related to our use and disclosure of such information while providing Services to you and your family. 

This Privacy Policy applies to users of our Services, and describes:

• Information that we receive from you when you interact with the Services
• How we use and process the information that we receive
• If and why Personal Information may be disclosed to third parties
• Your choices regarding the collection and processing of your Personal Information

This policy is not applicable to any information collected offline, through email or other electronic message, or through third party websites or services that you may access through the Website or Platform (“Third Party Services”). 

Please read this Privacy Policy carefully. If you don’t agree with this Privacy Policy, do not use our Website or Platform. By accessing or using our Website or Platform, you agree that you have read this Privacy Policy and you understand, and consent to be bound by, the terms and conditions herein. If you have not done so already, please also review our Terms of Use. The Terms of Use contain provisions that limit our liability to you.

Changes to this privacy policy

We reserve the right to amend this privacy policy at any time. Whenever possible, we will provide you with advance written notice of material changes to this Privacy Policy. We will not make retroactive changes that reduce your privacy rights unless we are legally required to do so. Your continued use of our Website or Platform after we make changes shall constitute your acceptance of those changes, so please check this Privacy Policy periodically for updates. The amended Privacy Policy supersedes all previous versions.

Information we collect about you

We receive and collect information that you directly submit to us or that we gather when you use our Website or Platform, including personal information such as your name, mailing address, telephone number, email address, health data, demographic information (e.g., age, gender, ethnicity), and payment information, as well as non-personal information such as IP addresses, information that is passively or automatically collected through cookies, your browser or device, or other services, and information from third parties. We may also collect information on your physical location, which may be provided by you or collected through the use of our Website, Platform, or other communication channels. Freddie may also collect information you self-report, related to your health history and prior diagnoses, in order to determine your eligibility for Services. In this Privacy Policy, we refer to all of the above as “Personal Information.”

Cookies

A cookie is a small piece of data sent from a website and stored on your computer by your web browser. Cookies contain information about your computer, such as a user ID, user settings, browsing history and activities conducted while using the Services. Cookies are not themselves personally identifiable but may be linked to Personal Information. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier.

The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow the Website and Platform to tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use other cookies and other data collection tools (such as web beacons and server logs), which we collectively refer to as “data collection tools,” to help improve your experience with the Website and Platform. For example, data collection tools help us remember users and make the Website and Platform content or interface more relevant to them. We use various types of cookies for the purposes outlined above. These include:

• Essential cookies: Those which are essential, meaning they are necessary for providing services available through the Website and Platform, enabling certain features, authenticating users, and preventing fraudulent use of user accounts;
• Functional cookies: Those which are to improve functionality, meaning these cookies remember your choices on the Website and Platform, such as login details or language preference, to provide a more personalized experience and eliminate the need to re-enter your preferences each time you visit;

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Overall, cookies help us provide you with a better Website and Platform experience, by enabling us to monitor which pages you find useful and which you do not.

We do not use cookies for analytics, advertising, testing, or preference-based personalization. All non-essential tracking cookies are disabled to align with HIPAA-based privacy safeguards.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org.  Some web browsers (including some mobile web browsers) provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Website and Platform.

How we use your Personal Information

‍Freddie processes your Personal Information for legitimate business purposes, the fulfillment of our services to you, compliance with our legal obligations, and/or your consent. We use Personal Information to:

• provide you with information, products, or services you request;
• fulfill the reason for which you shared such information. For example, if you enter your payment information, we will use it to process a payment;
• communicate with you about and manage your account;
• properly store and track your data within our system;
• determine your eligibility for the services;
• respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings and court orders;
• protect our rights, privacy, safety, or property, and/or that of you or others by providing proper notices, pursuing available legal remedies, and acting to limit our damages;
• manage and improve our operations, the Website, and Platform, including the development of additional functionality;
• manage payment processing and other transactions;
• evaluate the quality of service you receive, identify usage trends, conduct research, and improve your experience;
• keep our Website and Platform safe and secure; 
• send you information about changes to our terms, conditions, and policies; carry out our obligations and enforce our rights arising from any contracts entered into between users and us, including for collection of payments; provide you with email alerts, event registrations, promotions, and other notices concerning our products or services, or events or news, that may be of interest to you; and
• testing, research, analysis and product development.

We may use your Personal Information to contact you with offers, promotions, and other marketing communications. We do not use cookies or other data-collection tools to provide relevant advertising or other communications or services. You may opt out of receiving these messages at any time by following the unsubscribe link within the applicable message or by contacting us at privacy@purposemed.com. 

PurposeMed may collect and use data that has been transformed in such a way that it no longer reveals the identity of a user ("De-Identified Data"). We may share this De-Identified Data with analytics programs such as Facebook and Google Analytics to collect information about user behaviour only where that data does not rely on non-essential cookies. However, we will not use De-Identified Data to re-identify users or for any other purposes that are not allowed by applicable laws. The process we use to de-identify information will always comply with applicable laws. 

To learn how to opt out, please visit the website(s) of the analytics program(s) used.

Disclosure of your Personal Information

We do not sell, share, or otherwise disclose your Personal Information for reasons other than those described in this Privacy Policy. We strictly limit the disclosure of Inferential PHI through technical means and do not permit non-essential tracking.

We may disclose your Personal Information to a few third parties, including:

• your healthcare or other licensed medical providers;
• our parent company, subsidiaries and affiliates;
• our third-party service providers, contractors, subcontractors, and business associates we use to support our business; and
• to any company we might merge with or acquire, or that acquires us, or in the event of structural change of our company of any form (e.g., a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding).

We may also disclose, without restriction, aggregated information about our users and information that does not identify any individual user. Our continued use of aggregated and de-identified data will comport with applicable law. 

Accessing and changing your Personal Information

You can access, review and update or change your account information through our Website or Platform. If you have any questions about how to access other Personal Information, or if you would like to correct or delete any Personal Information we collect and maintain, please contact us at privacy@purposemed.com. We will accommodate requests as required by law. Otherwise, we will retain a record of your request, and your Personal Information will be maintained in accordance with this Privacy Policy and our data retention and deletion policies (“Retention Policies”).

How we keep your Personal Information secure

We retain Personal Information as long as it is necessary and relevant for our operations. We also retain Personal Information from closed accounts to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Use, collect any fees owed and other actions permitted by law. After it is no longer necessary for us to retain information, we dispose of it according to our Data Retention Policies.

We strive to use industry-standard data collection, storage, and processing practices and security measures to protect against any unauthorized access to, accidental loss of, or disclosure of your information.  These safeguards may vary based on the sensitivity of the information that we collect and store.

Unfortunately, no security method or combination of methods is foolproof. We will always do our best and will work with third-party service providers that strive to do the same, but we cannot warrant or guarantee the absolute security of any Personal Information that may be transmitted to or from our Website or Platform. There is no guarantee that Personal Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Therefore, any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or Platform, or your computer or mobile device.

We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data. You are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of our Website or Platform. In order to protect you and your data, we may suspend your use of any of the Website or Platform, without notice, pending an investigation, if any breach of security is suspected. 

Please note that will never request that you send confidential information, such as account numbers, usernames, passwords, or Social Security Numbers, directly to us via email.

In the event of a data or security breach, we will take the following actions: (i) promptly investigate the security incident, validate the root cause, and, where applicable, remediate any vulnerabilities within our control which may have given rise to the security incident; (ii) comply with laws and regulations directly applicable to us in connection with such security incident; (iii) as applicable, cooperate with any affected user or client in accordance with the terms of our contract with such user or client; and (iv) document and record actions taken by us in connection with the security incident and conduct a post-incident review of the circumstances related to the incident and actions/recommendations taken to prevent similar security incidents in the future. We will notify you of any data or security breaches as required by and in accordance with applicable law.

Links to other sites

Our Website and Platform may contain links to third-party websites, services, applications, or other resources not operated by us. A link to any Third-Party Service does not mean that we endorse it or the quality or accuracy of information presented on it. Any information you provide to these parties is not subject to the terms of this Privacy Policy. Please consult the privacy policies on these sites before you provide them with any of your personal information.‍

Children under the age of 18

This Website and Platform are not for persons under the age of 18 (collectively, “Minors”). Minors are not authorized to use this Website or the Platform, or to provide any information through the Website or Platform. We do not solicit or knowingly collect information from Minors, and if we become aware of any such information being collected, we will take immediate action to delete it. Should you become aware that we have collected Personal Information from a Minor, please contact us at privacy@purposemed.com. 

Opt-out and unsubscribe

We may send you communications, including emails, regarding your User Account and the Services. You can choose to filter any User Account and Services emails using your email settings, but We do not provide an option for You to opt-out of these communications.

If You have consented, We may also send You marketing communications, including emails and SMS, not related to your User Account or the Services. Message frequency varies. Message and Data rates for SMS may apply. We will provide You with the option to opt-out of such marketing communications within the applicable communication. For help, You can email Us at supportus@gofreddie.com. 

Contacting us

If you’d like to receive additional information about our privacy practices, have questions, or would like to make a request, you may contact us at privacy@purposemed.com.

Jurisdiction-Specific: California

The following section applies to you, and supplements our Privacy Policy, if you are a consumer as defined by the California Consumer Privacy Act (“CCPA”).

We do not knowingly collect personal information from individuals under 16. If we become aware of such information, we will delete it in accordance with applicable law.

Under the CCPA and California Privacy Rights Act amendment, you have the following rights:

• The right to know about the personal information collected about you, as set out under this Privacy Policy, including the categories of personal information we have collected, the sources from which the information was collected, the commercial purposes for collecting the information, and the categories of third parties with whom we share personal information.
• The right to request and have your personal information deleted or corrected, which you can do by contacting us at privacy@purposemed.com. 
• The right not to be discriminated against for exercising consumer rights under the CCPA.
• The right to opt-out of the “sale” or “sharing” of your personal information.

To clarify, while we disclose personal information with third parties as outlined under this Privacy Policy, we do not sell your information. However, as the definitions of “sale” and “sharing” under the CCPA may include the disclosure of your information to our advertising and marketing partners, you may opt-out by contacting us at privacy@purposemed.com.

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