Get virtual HIV care


How Freddie HIVÂ Care works




Meet your expert clinical team
Take control of your care
The Freddie patient portal
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Once you've completed your intake and created your Freddie account, you'll be able to access the Freddie patient portal to:
- Manage your free appointments
- Upload your recent lab results
- Message your clinical care team
What Freddie patients have to say
Frequently asked questions


Freddie provides care virtually, so we want to make sure our care model is the right fit for you as a patient. Because of this, there are a few things that indicate in-person care is more suitable for you. While we strive to serve as many patients as possible, virtual care may not be a good fit for you if:
⢠You are under 18 years of age
⢠Your CD4 count is less than 200 and not currently on HIV treatment
⢠You are or have a chance of being pregnant
Online appointments and prescription delivery are free with Freddie and our partner pharmacies, who will deliver to your home.
If youâre prescribed medication, the final cost paid â if any â is determined primarily by your insurance coverage. Most Freddie patients with commercial insurance pay $0 out of pocket.
As part of Freddie HIV Care, youâll need to complete some tests at a lab near you. Lab services are often available for $0, but this is dependent on your coverage and location.
We will always work to find options with the lowest cost to you.
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Freddieâs virtual HIV Care program is currently available to residents of:
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Nevada
- New Mexico
- New York
- North Carolina
- South Carolina
- Utah
- Vermont
- Wisconsin
- Wyoming
We strive to have accessible care by having appointment availability within the same week for patients looking to start HIV Care with Freddie.
Our expert clinicians tailor a treatment plan to your individual needs. In addition to determining the right medication, HIV+ Care includes regular check-ins, ongoing lab testing, and counseling and support for questions or concerns along the way to make your care easy, accessible, and judgement-free.
Our program focuses on expert HIV care, including treatments that support your overall health while living with HIV.
As part of your care, we commonly provide STI testing and treatment, DoxyPEP when appropriate to help prevent certain bacterial STIs, recommended vaccinations, preventive medications when needed, and heart health screening such as cholesterol checks and statin therapy when appropriate. These are standard parts of HIV care that help protect long-term health.
If youâre at risk of running out of important prescriptions while connecting with a primary care provider, we may offer short-term renewals when itâs safe to do so.
We can diagnose and treat hepatitis C when appropriate, or coordinate referral if specialist care is needed. For hepatitis B, we work alongside specialists while continuing to manage your HIV care.
If youâre unsure whether something falls within our scope, the best next step is simply to book a visit and ask your clinician. Weâre happy to talk through your needs and guide you to the right care.
Lab work and testing
Most patients with private insurance pay $0 out of pocket for lab testing. The exact costs of labs will depend on your insurance plan and whether your out of pocket maximum has been met for the year. Freddie will partner with you to ensure your lab requisition is sent to the lab provider that is covered under your insurance plan to ensure the best coverage for any out of pocket costs.
Besides your viral load, we may check things like kidney and liver function, cholesterol, immune health, and screen for infections like STIs or hepatitis to support your overall health.
Youâll need to complete lab work to start care with Freddie.
If we start or change a medication, we may repeat labs about 6 weeks later just to confirm everything is going smoothly. After that, most people complete labs every 3â6 months.
Your lab results are always available to you directly from the labs you completed your in person testing at. If youâre unable to access them from your testing location, you can reach out to our patient care team to request a copy of the results your clinician received.
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